Chatbot Marketing: Your Complete Guide to Boosting Revenue and Engagement Automatically
Some people just don’t want to communicate with a bot, and that’s when your reps should come in. Make sure that you give your website visitors the option to speak to a human agent in case that’s their preference. It’s easier, faster, and cheaper to use a chatbot platform than to develop one in-house. To save yourself some time and trouble, you should use a company that provides artificial intelligence chatbots for marketing. Many of the tools we mentioned earlier include the option for two button-based responses, which are perfectly suited for the mobile-first experiences of social media bots. Chatfuel uses NLP to understand and recognize key phrases and will send predefined answers.
- MobileMonkey has accrued tons of customer data to come up with a chatbot marketing tactics playbook that’s sure to work for your business, whether it’s eCommerce, B2B, B2C, education, publisher, and more.
- In addition to answering questions, the bot has a built-in social selling component by offering bot-exclusive discount codes if the user asks about them.
- They can be used to notify customers about ongoing sales, offer discount codes, and suggest products based on previous purchases.
- Also, its effectiveness is measured based on the bot’s ability to get customers signed for a newsletter or encourage a purchase from your company’s ecommerce store.
Chatbots are essentially small programs that can mimic human conversations. You can automate the answering of those questions with a customer support chatbot or robotic process automation (RPA), whether it’s technical assistance, delivery tracking, or so on. With Facebook Messenger having over 1.3 billion users, chatbots on Messenger can reach a huge audience. Two billion messages are sent to businesses over Facebook Messenger each month. All this means that chatbot marketing is excellent for driving higher volumes of qualified leads from your website.
E-Commerce Chatbot Best Practices
✅ Post-sales support to ensure the chatbot is functioning correctly after deployment. For detailed instruction on implementing a chatbot, here is a guide on doing so in five steps. You can track their website movements – what visitors click, which pages they visit, and the moment when they get lost on a page and don’t know what to do next.
They can handle a wide variety of tasks, from answering questions to conducting more complex, dynamic conversations. Conversational AI relies on artificial intelligence and machine learning algorithms to understand and generate responses much closer to those one might expect from a real person. Virtual assistants often have deep NLP capabilities, enabling them to comprehend and generate human-like text or speech responses effectively. They may employ reinforcement learning or other techniques to enhance their performance. To create a successful chatbot marketing strategy, you need to have a well-structured plan.
- An AI chatbot can handle questions that are unique and specific to the prompter’s current buying journey, responding directly to user input to give them the right answer.
- People might use abbreviations, acronyms, and other commonly accepted shorthand.
- Our conversational landing page for our Book of Hooks has a chatbot embedded in it, allowing readers to ask questions and even jump into a conversation with our sales team.
- Write a Facebook post (and monitor Facebook Ads comments), notify your followers on Instagram, and encourage your website visitors to interact with your chatbot.
Because these are the real-life customers of my company MobileMonkey, a platform for marketers and the growth-focused to design and launch chatbots on Facebook Messenger, web chat, SMS and more. A good chatbot acts as a round-the-clock marketing assistant that distributes your best content, personalizes your buying experience, and makes customers fall deeper in love with your brand. With chatbots, you can cut your response times from days to seconds without having to boost your headcount. And because chatbots are always-on, you will never have to leave your site visitors hanging — even outside of work hours — which gives leads less reason to jump onto your competitors’ websites.
Plan a smarter strategy with chatbot marketing
This technology is still in its infancy, so most bots follow a set of rules programmed by a human via a bot-building platform. It’s as simple as ordering a list of if-then statements and writing canned responses, often without needing to know a line of code. If BB can’t answer a question, the bot will connect you with a live agent. The chatbot also offers emoji direction services, which give travelers information based on their location. The bot will show directions to a destination of choice once the user sends a relevant emoji and their location on Messenger. You can use the visual builder to drag and drop elements into the right places and customize all the actions to your needs.
Vedant Misra, artificial intelligence tech lead at HubSpot, explains how personalization drives repeat users. If you visit our pricing page, our bot will pop up almost immediately, asking how we can help. Answer the questions, and you’ll be offered a suggestion for the plan that fits you best, plus the opportunity to chat with someone from our team to learn more. Chatbot technology has advanced to a stage where they can easily replace traditional web forms on your site and offer users a simpler way to get in touch with you. The sports team scores extra points for creating a personalized marketing experience as well.
Show Up Chatbots at the Right Time
That way, you can focus on how you can use your chatbot to scale the offers and experiences that are already working. But chatbots do more than just encouraging site visitors to download assets and sign up for events. In fact, your chatbot platform enables you to converse with your target buyers while they’re consuming your content. Teams that are experienced in chatbot marketing might have dozens or even hundreds of playbooks running at one time.
While you might want to use third-party tools, as well, we work hard to make sure building your Knowledge Commerce business is as easy and intuitive as possible. While they might seem complex, chatbots are relatively easy to set up, monitor, and adjust. You can test multiple platforms to figure out what works best for your business, and you can tweak the messages you send your prospects based on feedback. One thing to note is that humans do not run chatbot marketing tools. They are designed to provide customers with the exact answer you want them to see according to the rules you specified. You can even specify when the chatbot appears, such as when the visitor stays for over 30 seconds on the pricing page, when the visitor is not signed in, etc.
Chatbot Marketing for Automotive Shops
The checkout process is an integral component of the customer journey and any obstacles can lead to cart abandonment. Chatbots can support multiple languages, making them accessible to an expansive customer base. Businesses operating internationally may use multilingual chatbots to offer customer support in multiple languages – eliminating language barriers while increasing customer satisfaction. Chatbots enable social media users to search and purchase products directly within the platform.
You can even put a customer satisfaction survey at the end of the chat to get insights about the visitor’s opinion of your brand. Opinions run the gamut from fear — “What’ll it be like to entrust my customer service to a computer? ” But reality is that there are marketing teams and support teams and sales teams making serious progress with their chatbot strategies. Spend some time analyzing your site’s traffic to discover when they leave or when they fall out of your sales funnel. Once you know when you’re losing people, you can create a chatbot to engage visitors at those high-risk moments.
Guide customers to checkout using call-to-action buttons
We use them to craft segmented, personalized buying experiences that are fun, fast, and on brand. The messages a marketing chatbot sends should read like the voice of someone on your team. We offer simple task bots that you can set live in minutes to automatically collect visitors’ contact details whenever they start a conversation with your team. Our “Qualify leads” task bot can also follow up in the same conversation to ask simple qualification questions.
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Tip 1: Augment the human experience–don’t replace it
Assuming that you need chatbots, knowledge bases, a ticketing system, and shared mailboxes, HubSpot is an to consider. If you don’t need all of that or have it elsewhere, you’d be more likely to find the right value in a standalone chatbot service with integrations to your key tools and processes. Service Professional package brings a lot more to the table than expanded chatbot usage. In addition to more chatbot features, it allows full use of its features and targeting logic for deploying chatbots based on advanced rules. It also includes up to 5 users (more users for a higher price), 100 separate inboxes, and many more reporting capabilities. Likely, you would not get this plan for only chatbot usage, so understand that as you scope out your growth trajectory.
But, if you’re able to provide actual value in the places they already spend their time, everything changes. All any buyer wants is the most direct line between their problem and a solution. With the above info mapped out, you’re ready to design your first bot!
Since car buyers regularly visit dealership websites to explore the prices of cars, Volvo Cars placed a marketing chatbot along with an integrated Typeform survey. The chatbot assists visitors in getting instant and customized price quotes according to the details provided by the visitor. One of the biggest groups of Messenger chatbot users is consultants. Often, these are marketing consultants, many of whom sell their own chatbot marketing services. Other features of this chatbot marketing template allow customers to sign up for weekly promotions and learn about careers. REVE Chat is an omnichannel customer communication platform that offers AI-powered chatbot, live chat, video chat, co-browsing, etc.
Download our free guide on how you can turn your social media following into paying customers. For instance, if you use a lot of humor in your marketing and branding, make your chatbot funny. If you use lots of contractions and informal language, your chatbot should, too. You can give your bot a name and make it “friendly,” but don’t try to disguise its true nature. Your users will discover that it’s a bot and think less of you for it.
Read more about Chatbot marketing here.