Workflow processes are the steps that a task takes from beginning to end and they’re an essential part of any project. They aid in planning and monitor important milestones and they can help you achieve them by establishing a logical order of activities.
Begin by identifying your goals. Determine what exactly needs be completed, who’s responsible for each task and how long each step will take. This will allow you to create a customized workflow that is tailored to your company’s requirements and goals. This will increase efficiency and productivity, as well as ensure the best results.
Then, determine the responsibilities of your team members. This helps eliminate duplicate tasks and redundancies that eat up both resources and time. For instance, if a member of your customer service team spends the majority of their time taking phone calls, but not addressing email inquiries, it could be time to change the person’s workload to better meet your business needs.
Also, review your workflow map to see which areas of inefficiency can be eliminated. For instance, if one of your workflows are taking too long because your team is waiting on information from another improvement, it is possible to improve customer and employee satisfaction.
Use interaction nodes to designate the options that users will be presented with during the workflow process such as approving or rejecting a document. You can also add nodes to stop the workflow until a certain event happens, such as the response of a customer.